Refund & Cancellation Policy
Purifi Clinics, LLC - Purifi IV
Last Updated: August 01, 2026
1. General Policy
We want every client to leave Purifi IV glad they came in. Because of that, we offer a one-time satisfaction guarantee, described below. Outside of that guarantee, services rendered at Purifi IV — including IV infusions, injections, aesthetics, and weight loss/peptide treatments — are non-refundable once performed. This is consistent with the informed consent you sign prior to treatment, which confirms that services must be paid for at the time of service and that treatments are provided on a non-refundable basis, as treatment is a mutual clinical decision between you and your provider and is not guaranteed by simply scheduling an appointment.
1a. Satisfaction Guarantee (One-Time, Per Client)
If you're not satisfied with your service, we'll refund that visit — once. Specifically:
This guarantee may be used one (1) time per client, for the lifetime of your relationship with Purifi IV — not once per service type and not once per visit. Once you've redeemed a satisfaction refund, all future services are final sale, regardless of satisfaction, subject to the clinical/adverse-event exception below.
There's no deadline to request it — reach out whenever you know it wasn't the right fit.
The guarantee applies to a single, individual service (e.g., one drip, one injection, one aesthetics treatment). It does not apply to memberships, prepaid packages, or bundled/multi-visit programs, which are addressed separately in Sections 4–6 below.
This is a satisfaction guarantee, not a clinical remedy. Separately, if you experience an adverse reaction or safety concern related to a treatment, contact us immediately — that is handled as a clinical matter, not under this satisfaction guarantee, and does not count against your one-time redemption.
We reserve the right to decline a satisfaction-guarantee request if we reasonably believe the guarantee is being used in a way inconsistent with its intent (for example, repeated new-client-style claims across different names, appointments booked solely to test the guarantee, etc.).
2. In-Clinic Appointment Cancellations & No-Shows
Life happens — if you need to cancel or reschedule an in-clinic appointment, or you miss one, there's no fee and no penalty. We'd appreciate a heads-up if you can, so we can offer the time to another client, but we won't charge you if you can't.
Walk-ins are welcome as availability allows, but appointments are recommended to guarantee a time slot.
3. Mobile IV Service Cancellations
Mobile visits require a 50% deposit at the time of booking, with the remaining 50% due after service is provided.
If you cancel 12 hours or more before your scheduled mobile appointment: your deposit is fully refunded.
If you cancel within 12 hours of your scheduled mobile appointment: your deposit is non-refundable.
4. Membership Plans
Purifi IV membership plans (The IV Life, IVLife tiers, and Shot memberships) are billed monthly and are month-to-month — cancel anytime, no questions asked.
To cancel, just let us know — in person, by phone, or by email, whichever is easiest for you. There is no minimum commitment, no cancellation fee, and no need to provide a reason.
Unused monthly service credits (drips/shots included in your plan) roll over to the following month as long as your membership stays active.
If you cancel with unused credit remaining on your account, you may choose to have that unused portion refunded rather than forfeiting it.
5. Weight Loss
Medically managed weight loss (including GLP-1 medications) are provided based on individualized clinical evaluation and are billed per the terms provided at the time of enrollment.
In-clinic treatment: Any unused portion of your program is refundable.
At-home therapy (self-administered medication shipped to you): Once your medication has shipped, that portion is non-refundable, as it has been dispensed specifically for you and cannot be returned to inventory or resold.
6. Packages & Prepaid Services
If you purchase a package or prepaid bundle of services, unused sessions are refundable and do not expire.
7. Payment & Financing
Full payment is due at the time of service unless you are using a financing option through Cherry, in which case your agreement with Cherry governs your payment terms and any related fees. Purifi IV is not responsible for disputes related to third-party financing terms.
8. Disputes & Chargebacks
If you believe you were charged in error, please contact us directly at info@purifiiv.com or (213) 515-6396 before initiating a bank or credit card dispute, so we can resolve the issue quickly.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our services or business practices. The version posted on our website at the time of your appointment or purchase governs that transaction.
10. Contact Us
Purifi Clinics, LLC d/b/a Purifi IV 1500 Peachtree Industrial Blvd, Ste 125 Suwanee, GA 30024 Email: info@purifiiv.com Phone: (213) 515-6396